Technical Support Specialist

Job details

• Location: Oakville, ON
• Workplace information: Hybrid
• Salary: $28.90 hourly / 30 to 40 hours per Week
• Terms of employment: Permanent employment Full time
• Shift: Starts as soon as possible
• Benefits: Other benefits
• Vacancies: 2

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Hybrid

Work must be completed both in person and remotely.

Work setting

• Help desk
• Consulting firm
• Private company, corporation or industry
• Office building
• Private sector

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Jira
• Intranet
• Internet
• Desktop applications
• File management software
• Word processing software
• Communication software
• MS Office
• MS Windows
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Attention to detail

Benefits

Other benefits

• Free parking available

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